Support
Last updated: May 21, 2026
We're a small team and we read every message. The fastest way to reach us is by email — we typically respond within one business day, often sooner.
1. Contact
Hours
Monday – Friday, 9am – 6pm ET. Off-hours emails are answered the following business day.
Response time
We aim to reply within one business day. Urgent production issues are prioritized.
2. What to include
To help us help you faster, include the following when you reach out:
- The email address on your Samus account.
- A short description of what you were trying to do and what happened instead.
- If it's a build or deployment issue, the project name (or conversation URL) and approximate time it occurred.
- Screenshots or screen recordings if the issue is visual.
- Any error messages you saw, copy-pasted as text.
3. Account & billing
For account questions, password resets, billing changes, or to close your account, email support@samus.ai from the email address associated with your account. We'll verify your identity and process the request promptly.
4. SMS notifications
For SMS-specific help — opt-in, opt-out, message frequency, or delivery issues — reply HELP to any text from Samus, or see the full Mobile Messaging Terms. You can opt out at any time by replying STOP.
5. Security & privacy
If you've discovered a security vulnerability or have a data-privacy concern, please write directly to security@samus.ai with the subject line beginning "Security:" and we'll triage it on arrival. For general privacy questions, see our Privacy Policy.
6. Mailing address
Samus is operated by Edaphic Corporation. For legal or formal correspondence, email support@samus.ai and we'll provide our current mailing address.